We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

 

We are hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Take a look at the table below to see which cookies are commonly placed on Wix sites:

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

12 months

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.X

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

Important:

This site may use cookies that aren't listed in the table above. For example, if using one of Wix's business solutions (Wix Stores, Wix Restaurants, Wix Bookings etc.), third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads). These apps and integrations may place additional cookies on the site.

 

Checking for Cookies

You can check which cookies are used by each business solution, third-party app or third-party integration using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies.  

Make sure you're viewing your site in incognito mode so that your browser doesn't detect irrelevant cookies.

 

A good source of information to see what cookies are used and how to manage them properly can be found at All About Cookies.

The following links explain how to access cookie settings in various browsers:

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Google Chrome

Cookie settings in Safari (OS X)

Cookie settings in Safari (iOS)

Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

​

​

​

​

All our orders are fulfilled by third party providers in a print-on-demand basis, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

 

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue with the product.

 

Please Note:

Refunds are issued back to the original payment method. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

 

Please note:

For direct-to-garment (DTG) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

 

Please Note:

A faint odor is a natural occurrence in the direct-to-garment (DTG) printing industry. Typically, the odor will disappear after the first wash.

 

Please note:

Replacement is not offered in these cases:

1. Lost orders with an incorrect delivery address you provided

2. Products that were received as requested; however, you wish to have another size/color instead

3. Garments with a minor size deviation from the size guide measurements (below 1")

 

Lost packages

In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

 

If the address is correct, please make sure to contact the local post office. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office, and you have to collect the package from there.

 

After both steps have been completed, please reach out to our support team by email. We will investigate it further and offer a free replacement if we determine that there was no error on your part.

​

​

​

​

The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 7 business days after the item is produced.

 

However, it’s important to note that the fulfillment timeframe may vary for each order. Contact us directly to find out the actual fulfillment timeframe for your order. Most products ship within a week, and arrival depends greatly on your physical location, holidays, and available shipping services.

 

Why is my order taking longer than expected?

Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following:

1. The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the Print Providers do not necessarily inform us).

2. The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.

3. The order contains 12 or more items.

 

If your order hasn’t been updated or shipped within 7 business days, please get in touch with our support team for a status update.

 

Can the production time be expedited?

Unfortunately, the production time (fulfillment) cannot be expedited. However, you may want to consider a shipping upgrade (if offered by the chosen Print Provider) to speed up the delivery time.